Privacy Policy

OSI International understands that privacy and security of the information customers share with us are important issues when visiting our website. We recognize our obligation to keep this information secure and are committed to ensuring your personal information is properly protected. Please take a moment and review our procedures and the choices you can make concerning how your information is collected and used. We reserve the right to modify this Privacy Policy at any time, so we recommend checking back from time to time to stay current with any policy changes.

Collection of Information

OSI International collects Personal Information from customers to provide the best products and services it can and create an enjoyable online shopping experience. Information can be collected when provided by customers to make an online purchase, sending us an email or fax, or contacting us by phone.

If you place an order through the OSI website you will be required to register and provide contact, billing, shipment, and payment information to complete the order. This Personal Information, with the exception of credit card information, will be stored on the website server.

We also recognize certain types of information when you use our website. Cookies are small digital files that communicate between websites and your local computer. They are stored on your local computer by your web browser but do not contain Personal Information like name, address, or credit card details. They recognize the individual computer, mobile phone, or tablet in use but not the person. Cookies contain information about your preferences and interests derived from previous or current visits to the website. The major use of cookies is to provide a personalized shopping experience for our customers. Cookies are also used to save shopping cart items between visits.

You can remove these cookies from your local computer through your Internet settings. Most web browsers have settings that allow you to block cookies or notify you before cookies are stored. Blocking cookies, however, may prevent you from accessing certain features of the website.

Use of Information

Personal Information is used by OSI International to improve the customer's website experience by displaying personalized content and customized features. Our website uses technology to track visitor page views to help us understand what is important to customers and improve our website accordingly.

It is also used to process credit card information for orders, schedule deliveries with shipping companies, communicate with you when there are questions concerning your order, and administering to your account if issues arise. We occasionally send out email campaigns to notify customers of new products, promotional events, special offers, and limited-time discounts. Email addresses are protected and will not be sold, leased, or otherwise disclosed to any outside parties.

Our website has an option to 'E-mail this product to a friend' for sending product information to a friend of the customer. We will forward the email as requested but will not use the email address for any other purposes.

This site may contain links to other sites that are owned and operated by third parties. This Privacy Policy does not apply to these other sites as they typically have their own stated Privacy Policy and procedures. OSI International is not responsible for the collection or use of Personal Information at any linked third party sites.

We may use or disclose Personal Information to fight fraud, collect debts, and protect the rights of our customers as well as ourselves.

Sharing of Information

OSI International does not sell, lease, or otherwise disclose Personal Information with the exception of the following limited conditions:

Credit card information is transmitted to credit card companies to verify and authorize purchases. Once credit card transactions are complete, that Personal Information is removed from our system.

Shipping companies such as UPS and the US Postal Service receive name, address, and shipping information when delivering orders. There may also be situations where we drop-ship products directly from our suppliers to fulfill an order. Drop-shippers are given information for the sole purpose of delivering their product.

We may disclose Personal Information if required by government authorities or third parties to comply with the law or legal processes.

Optional Saving of Credit Card Information

Internet browsers may ask to save credit card information for completing web forms. OSI International has no control over this action and is therefore not responsible for any loss of credit card information due to it.


Our site uses Secure Sockets Layer (SSL) technology to encrypt and protect sensitive Personal Information like your name, address, and credit card information, before it travels over the internet. It should be understood, however, that no computer system is fully secure and there are inherent risks associated with conducting transactions over the internet. To further protect yourself, ensure you are using the latest versions of your favorite web browsers and have their relevant security features enabled. Also, ensure the password used to create your OSI International account is difficult to guess, and maintain a certain degree of confidentiality with this password to ensure your account information is properly protected. Any unauthorized use of this site and its Personal Information may result in criminal prosecution.

Privacy of Children

OSI International, LLC adheres to the Children's Online Privacy Protection Act and will not knowingly collect, use or disclose Personal Information from any child under the age of 13. If you believe we may have collected personal information from a child, please contact us at [email protected].

Contact Us

If you have questions or concerns regarding this Privacy Policy, send us an email at [email protected].

Privacy Policy updated 12 September 2016